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Returns

General Information

Before returning your order please contact our customer service at (844) 487-2558.  All returns will be shipped to the below address:

Universal Lacrosse
ATTN: Web Returns
906 rt 22
Somerville NJ 08876
 

Refunds:
Refund returns are subject to a 10% restocking fee and the original cost of shipping.  All returns for a refund must be in new unused condition with the original packaging intact as well as being within 30 days from purchase date.  Customer is responsible for the cost of return shipping.  Team spiritwear orders are not available for return or exchange, in the rare event you did not receive the size spiritwear that you ordered contact us via email contactus@ulcmail.com

Exchanges:
We understand that sometimes items do not fit exactly the first time, therefore, Universal Lacrosse will exchange any products purchased from universallacrosse.com within 30 days of your order.  For all exchanges, the customer is responsible for the cost of shipping both directions. To exchange a product, the original product purchased must be in brand new unused condition with original packaging still intact.  Please allow 7-10 business days for all exchanges.  Team spiritwear orders are not available for return or exchange, in the rare event you did not receive the size spiritwear that you ordered contact us via email contactus@ulcmail.com

-Speedy Exchanges-
This service is not currently available. If you NEED your item expedited, please call us and we will do what we can to help you out.

 

Warranty:
All warranty issues are the responsibility of the manufacturer.
If you have a product that falls under the manufacturer’s warranty policy please contact them directly. There are no cash or credit refunds for items covered under the Manufacturer’s Warranties.

Manufacturer

Customer Service

Manufacturers Policy

Brine

800-227-2722

Brine Warranty

Warrior

586-978-2595

Warrior Warranty

STX

800-368-2250

STX Warranty

Maverik

516-213-3050

Maverik Warranty

Debeer

800-833-3535

Debeer Warranty

Gait

800-833-3535

Gait Warranty

 

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